Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Yassy's Gourmet Dog Kitchen
    P.O.Box 366
    Ladysmith,VA 22501

    All the text,images that appear on this site is property of Yassy's Gourmet Dog Kitchen.As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as the document is used for informational purposes only, and reproduction,distribution,transmission is prohibited.Any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2019 Yassy's Gourmet Dog Kitchen. All rights reserved.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. If we put products price incorrectly,Yassy's Gourmet Dog Kitchen, reserve the right to refuse or cancel your orders.If your card was charged and if we canceled your orders,we will refund full price to you with incorrect products price listed on the website. Information, including product pricing and availability, may be changed or updated without notice.

  • Privacy Policy
  • Yassy's Gourmet Dog Kitchen would not share or sell your personal information with 3rd party and,the information provided through this site is used only to process orders. The personal information you may submit to Yassy's Gourmet Dog Kitchen through this Web site is secured by SSL certificate.

  • Shipping & Delivery
  • At this time, Yassy's Gourmet Dog Kitchen ships merchandise only to locations within the United States and not to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    If you order online,it takes payment through paypal,but you do not have to have an account with paypal.If you did not have an account with paypal,just simply type in the card information on the payment page.If you order through e-mail,please use "Contact us " form by providing the order detail with shipping address,and your name.

    Starting Jan 2014,all Free shipping orders will be shipped by Retail Ground (Formally known as standard post) or lowest cost shipping method such as first class parcel unless your order include Yassy's Gourmet Dog Kitchen brand biscuits or Jerky.

    *** Shipping schedule ***

    If your order contains our brand of biscuits and Jerky, it will be shipped from Monday through Wednesday to make sure our products would arrive at your door fresh.

    Free shipping orders without our brand of biscuits and jerky to postal code 5-9 (IL to west, AK,HI,FL) from our zip code 22501, first class parcel order or retail ground order via e-mail offline order will be shipped Monday through Wednesday

    Paid priority shipping order without our brand of biscuits and Jerky, and free shipping order to postal zone 1-4 without our brand of biscuits and Jerky will be shipped Monday through Friday

    Shipping to zone 5 to zone 8; IL to west,FL,HI,AK

    We accept paypal payment (via paypal account or vai credit card payment through them) or personal check,money order as payment.For check payment,after receiving what you like to order,we will e-maill you order the total with order number.Please make your personal check payable to Yassy's Gourmet Dog Kitchen and write down order # with your phone number and,mail it to P.O.Box 366 Ladysmith,VA 22501. If there was no phone number is written,we will return the check.For returned check from bank,we will charge additional $30 to the order total. Since we deposit checks only once a week, it may take up to 14 days to get the check cleared,process order,and deliver to your house after you mailed to here.If you pay through paypal with e-mail order,we will make an invoice through paypal and you can choose whether you like to pay with your paypal account or credit card Then,after confirming the payment,we will ship the order.

    Shipping fee is calculated with ot custom shipping fee chart based on the order total.

    Virginia customers will be charged 5.3% sales tax to the order.

    Address to send the personal check to is: Yassy's Gourmet Dog Kitchen,P.O.Box 366,Ladysmith,VA 22501

  • Sales Tax
  • Yassy's Gourmet Dog Kitchen charges 5.3% sales tax for merchandise ordered on this Web site for Virginia customers.

  • Warranties
  • The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Yassy's Gourmet Dog Kitchen.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Yassy's Gourmet Dog Kitchen is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Yassy's Gourmet Dog Kitchen.

    The inclusion of material on this server does not imply any endorsement by Yassy's Gourmet Dog Kitchen, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Yassy's Gourmet Dog Kitchen tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

  • Return Policy
  • With Antlers, we will refund only when Deer Antlers' size shipped were error or Antlers size were not fit to your dogs before you give it to your dog.

    The Antlers has to be in original condition;no chew mark,no cigarette smell,no pet hair,no drool stain,no chewed mark on it.We cannot refund you if the Antler was already tried with your dog for sanitary reason.

    With T-shirt,it has to be in the original condition;we will refund you when t-shirt was unwashed/unworn shirts.

    With other non food items, if you have opened the packages, if the package had cigarette smell to it,if it had dogs fur on, or attached tags,header cards and labels were taken off,we would not refund you.Non food items you would wish to return must be in original condition in unopened packages with original tags,header cards,labels etc still attached and it must be without cigarette smell or fur.

    With food items, if you have opened the packages, if the package had cigarette smell to it even if unopened,if it had dogs fur on, or labels were taken off,we would not refund you.Unopened package in original condition without smell of cigarette is eligible for refund.Unless the treats were in bad condition, shipping fee is on you.

    If you needed to return items,please contact us within 48 hours after you received your products,and notify us BEFORE you return your item.If we were not notified beforehand,we will NOT refund you. And if we find the Antlers or any other items returned were not in original condition,we would not refund you.

    Yassy's Gourmet Dog Kitchen will refund products cost only, and shipping charge incure on return is at your cost.This also apply even if you have received your item via free shipping deal.

    To return the item,after getting approval of return, use the box that fit them in and fill out return form,providing your name,address,e-mail address,order#,and reason of return and ship to Yassy's Gourmet Dog Kitchen P.O.Box 366,Ladysmith,VA 22501.

    Please make sure to insure the return item box. Changing your mind cannot be the reason of return.

    If your dog did not show interests in Antlers,you can try a couple of tips.

    We will advise you to buy small quantity if you were not sure if your dogs would like treats or chew or toys.And,if the items you wish to return were already not in original condition and tried with your dogs or not eligible for return, you can pass them to your friends